These conditions govern services, bookings, vouchers and prepaid programs at SWAN.DAY.SPA. Use of our services implies full acceptance of this policy under Portuguese law.

All reservations are subject to availability and written confirmation. A booking is considered confirmed only after validation and, where applicable, deposit payment.

Individual bookings may require a deposit to secure the appointment time. Deposits are deducted from the final treatment value.

Cancellations or modifications must be made at least 48 hours in advance. Cancellations made less than 48 hours prior result in forfeiture of the deposit. No-show appointments are charged at 100% of the booked treatment value.

Packages and prepaid programs are non-refundable. In case of cancellation with less than 24 hours’ notice or no-show, the session is considered used. Rescheduling is permitted but deposits are non-refundable.

Gift vouchers are valid for six months from the date of issue unless otherwise stated. Vouchers are non-refundable and must be presented at the time of use.

Clients must inform the Spa of any relevant medical conditions prior to treatment. SWAN.DAY.SPA reserves the right to adapt or refuse treatment where necessary for safety reasons.

Exceptional and duly documented circumstances may be reviewed by Management without constituting an automatic obligation of refund.

These conditions are governed by Portuguese law.